Social Tenants Access to Information Requirement scheme (STAIRs)

We're committed to being open and transparent about how we manage homes, deliver services and make decisions.

This page brings together information about our performance, spending, governance and housing services in one place, making it easier for customers to find the information they need.

The information is organised in line with the Social Tenants Access to Information Requirement scheme, known as STAIRs.

What is STAIRs?

STAIRs is a new government standard designed to give social housing tenants better access to information. It applies to private sector social housing providers, including organisations like A2Dominion. The government is now finalising the legislation which will come into effect in two phases:

From 1 October 2026, housing associations will need to publish key information about how they manage homes. This includes details about homes, maintenance, spending and performance.

From 1 April 2027, you’ll be able to make formal requests for information.

A wide range of key information about how we manage your home is already available on our website. We’ve brought this together using the official STAIRs classifications below, with links to relevant pages and documents.

You can find out about A2Dominion in the About us section of our website.
- Find out more about A2Dominion, including who we are and what we do.
- Our leadership team includes A2Dominion's Group Board, Executives and Directors.
- Find out how our Corporate Strategy guides our decisions, shapes our services and supports our long-term goals for customers and communities.
- Find information about our governance arrangements, including our Board and committees within the Board and Committees section of our website.
- You can view information about A2Dominion Housing Group Limited on the Mutuals Public Register, published by the Financial Conduct Authority.
- Our policies and service standards explain the service you can expect from us and the commitments we make to our customers.
- Our Complaints Policy explains how to make a complaint, how we investigate concerns and the timescales you can expect us to work to.
Our corporate annual reports and accounts, which include details about how we spend money, invest in homes and communities, and manage service charge income, are published on our website each year.
We also publish a Customer Annual Report that highlights our performance, achievements and progress in a more accessible format.
Customers can access account information online through My Account, including details about their rent, service charges and tenancy.
Procurement: To provide high-quality services for our customers, we procure goods and services that match the high standards we set for everything we do. Find out more about our procurement process.
Find out how our Corporate Strategy guides our decisions, shapes our services and supports our long-term goals for customers and communities.

Our ESG Report provides information about the steps we're taking to improve energy efficiency and reduce our environmental impact.
- View our regulatory grading and updates on the actions we're taking to improve services.
- Tenant Satisfaction Measures (TSMs): our latest TSM results are published here. 
- Media releases: information produced by our media team are published in our newsroom.
- Complaints performance is included in our annual reports each year:
  Annual Report and Accounts
  Customer Annual Report
Find information about the services we provide:
- Visit our services page on our website to find out about the services we provide
- For practical guidance or answers to specific questions, visit our Help hub, which offers more detailed information, answers to common questions, and ways to get in touch.
A2Dominion is a registered provider of social housing and is listed by the Regulator of Social Housing.
More information coming soon.
Our policies set out how we deliver services, meet our responsibilities and support customers.