Before finalising the strategy, we wanted to understand what matters most to our customers, where we should focus our efforts and how we can improve the customer experience.
Thank you for having your say
The survey closed on 6 September 2026.
The survey asked about:
The services and issues that matter most
Where improvements should be focused
Experiences of A2Dominion
Trust and confidence in our services
How customers would like to stay involved in the future
We'd like to thank everyone who took the time to share their feedback. Your views will help us test whether we're focusing on the right priorities and ensure customer feedback is reflected in our plans.
Prize draw
Customers who completed the survey were able to choose to enter a prize draw to win one of five £100 shopping vouchers.
*Terms and conditions applied. See the competition rules.
Accessible ways to take part
We wanted as many customers as possible to have the opportunity to share their views. Customers who needed the survey in an alternative format, translated into another language, or who preferred to complete it over the phone were able to contact us for support.
More information about our accessible communications service is available in our article: Do you offer translations and accessible communication formats?.
What happens next?
We're now reviewing all feedback alongside other customer insight to help shape the final Corporate Strategy. Once this work is complete, we'll share what we've heard and explain how customer feedback has influenced our plans.
Thank you to everyone who took part
Thank you for helping shape A2Dominion's future.
