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Thank you for helping shape our future

20 October 2026 - News
Thank you to everyone who took part in our recent consultation on A2Dominion's new corporate strategy.
More than 2,000 people shared their views through surveys, workshops and focus groups, helping us better understand what you want us to focus on over the next five years.
What you told us

You told us that keeping homes in good condition, carrying out repairs quickly and clear communication are among your top priorities.

You also told us that trust comes from keeping you informed, taking ownership of issues and following through on commitments.

Many of you also said you'd like stronger contractor performance, clearer information about service charges and named contacts who can keep you updated on progress. 

AB Karunaratne, A2Dominion's Chief Customer Officer, said:

"Thank you to everyone who shared their views. The feedback has confirmed that we're focusing on many of the things that matter most to you.

"It has also shown us where you want us to go further, particularly around communication, keeping you informed and making sure we see things through. You've told us these things are key to building trust and confidence in our services.”

What happens next?

Your feedback is already helping us refine the strategy and make sure it reflects what you've told us matters most.

The final strategy will be presented to A2Dominion's Group Board later this year, and we'll continue to share updates on how your feedback has influenced our plans.